Our returns policy gives you 15 days from the date of delivery to request a refund. To be eligible for a return, the product must be unused or unworn, have all tags attached and be in its original packaging.
To initiate a return, please contact us at info@terina.com.gr. Please note that if your return is approved, you will be responsible for return shipping costs. Please choose the most economical shipping method that includes a tracking number. Please be advised that we will not accept returns without prior approval.
If you have further questions about our returns policy, please feel free to contact us at info@terina.com.gr.
When you receive your order, please take the time to inspect it. If you receive a defective or damaged product, or if you receive the wrong product, please contact us within 7 calendar days.
The fastest way to ensure you get what you want is to return the product you have and once the return is accepted, make a separate purchase for the new product.
We will notify you once we have received and checked your return and will let you know whether or not the refund was approved. If approved, you will be automatically refunded with your original method of payment within 10 business days. Please remember that it may take some time for your bank or credit card company to process and send the refund.
If more than 15 business days have passed since we approved your refund, please contact us at info@terina.com.gr.
